Provides real-time call queue support for Care Advice Line functions not requiring RN licensure.
Answers incoming calls promptly and according to SOP and training guidelines, ensuring effective communication.
Charts in the EMR and applicable applications accurately and efficiently according to national healthcare standards.
Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems. They optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care.
Assess, plan, and coordinate comprehensive health needs for individuals and families to promote quality, cost-effective outcomes.
Act as a liaison with members, families, employers, providers, and insurance companies, implementing case management for catastrophic and chronic cases across the care continuum.
Interact telephonically or in-person, potentially visiting homes or worksites, to evaluate medical status and develop proactive care plans for optimal wellness and return to function.
CVS Health aims to build a more connected and compassionate health experience around every individual. It is a large healthcare company with a culture where employees are described as passionate, accountable, and safety-focused.
Build trusting relationships with patients and providers, engaging high-risk populations through various communication methods to address health needs and support whole-person care.
Strengthen connections between patients and healthcare systems by coordinating referrals, appointments, and community resources to close care gaps and improve quality outcomes.
Accurately document interactions in EHRs, utilize technology tools, and meet performance indicators related to patient engagement, quality measures, and cost reduction.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient outcomes while restoring fulfillment for providers. It is a growing, remote-first organization with an agile and collaborative culture that encourages cross-functional support and ongoing learning.
Serve as a non-clinical patient navigator, building relationships and helping patients overcome barriers to care while coordinating with providers.
Engage high-risk patients remotely to close care gaps, educate on health plans, and connect them with medical and community resources.
Document interactions in EHR systems, meet key performance indicators, and collaborate with clinical teams to support whole-person health outcomes.
Guidehealth is a data-powered, performance-driven healthcare company that uses AI and predictive analytics to improve patient health and provider fulfillment while making care affordable. The company is physician-led, fully remote, and operates a centralized Managed Service Organization focused on outcomes and value-based care.
Build trusting relationships with patients and providers to address health questions, care needs, and social determinants of health.
Assist with care coordination, including referrals, appointment scheduling, and linking patients to community resources, while escalating medical issues appropriately.
Accurately document all interactions in electronic health records and utilize various technology platforms to manage tasks and meet performance indicators.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient health. The physician-led company, which uses AI and predictive analytics, focuses on operational excellence and empowers partners to deliver high-quality, value-based care.